Privacy Policy

Last updated: February 2023

Introduction

At Careline® Skin, Lipstick, Cosmetics, Makeup, Lip Balm (“Careline“, “we“, “us“, or “our“), we respect the privacy of our users (“you”). This Privacy Policy explains how we collect, use, disclose, and protect your personal information. Please read this Privacy Policy carefully.

By accessing or using our website, mobile application, or other online services (collectively, “Services“), you agree to the terms of this Privacy Policy. If you do not agree to this Privacy Policy, please do not access or use our Services.

We may need to update this Privacy Policy from time to time. If we make material changes, we will notify you by revising the date at the top of this Privacy Policy. We encourage you to review this Privacy Policy whenever you access our Services to stay informed about our information practices and the ways you can help protect your privacy.

Collection of Information

Information You Provide to Us

We collect information you provide directly to us when you use our Services. This includes:

Account information: We collect information when you create an account, such as your name, email address, phone number, login credentials, and profile photo. We also collect information if you participate in any interactive features of our Services, such as product reviews, forum discussions, chats, submitting inquiries, or any other communication with us.
Payment information: If you buy products or services from us, we will collect certain payment and billing information, such as your name, billing address, payment method, payment card details, and other related billing information.
Demographic information: We may collect demographic information about you, such as your age, gender, country, and preferred language. We may collect this through various means such as your user account, product reviews, forum discussions, chat sessions, or if you voluntarily provide the information to us.
Other information: You may otherwise choose to provide us information when you fill out a form, conduct a search, update or add information to your account, respond to surveys, post to community forums, participate in promotions, or use other features of our Services.

Information Collected Automatically

We also automatically collect certain information about your use of our Services through cookies, web beacons, and other technologies. This includes:

Log information: We collect information such as your Internet Protocol (IP) address, operating system, browser type, Internet service provider, pages that you visit before and after navigating to our website, the date and time of your visit, information about the links you click and pages you view on our site, and other standard server log information.
Device information: We collect information about the computer or mobile device you use to access our Services, such as the hardware model, operating system and version, browser type, unique device identifiers, mobile network information, and phone number.
Location information: With your consent, we may collect information about the precise location of your device when you access or use one of our location-enabled Services. We may also derive your approximate location from your IP address.
Usage information: We collect information about your interactions with our Services, such as the pages or content you view, your searches for listings, bookings you have made, and other actions on our Services.
Tracking technologies: We use cookies, web beacons, and other tracking technologies to collect information about you when you visit our website or use our mobile app. This includes information about your browsing behavior to provide targeted advertising and monitor the performance of our advertising campaigns.

Information from Other Sources

We may obtain information about you from other sources, including third parties, business partners, affiliates, or publicly available sources. This may include:

Demographic and contact information from third party data providers.
Additional profile information from social media platforms (such as Facebook) if you connect your account with us.
List enhancement services that provide additional contact information about you.
Marketing and sales information from our business partners if they have obtained your consent to share information about you.
Publicly accessible sources such as open government databases or other data in the public domain.

Use of Information

We use the information we collect for a variety of business purposes such as:

Provide, operate, optimize, and maintain our Services.
Enable you to access, use, or interact with our Services.
Process your orders, payments, returns, exchanges, and deliver products or services you request.
Administer your account and provide you customer support.
Perform research and analysis about your use of or interest in our products, services, or content.
Communicate with you about our products, services, offers, promotions, rewards, upcoming events, and other news about our company.
Display targeted ads for products and services available on our Services or on other sites.
Conduct surveys, contests, sweepstakes, and marketing campaigns.
Investigate and prevent fraudulent transactions, unauthorized access, and other illegal activities on our Services.
Personalize and customize your experience using machine learning algorithms and other technologies.
Improve our Services and product offerings.
For other purposes disclosed at the time you provide your information or with your consent.

Disclosure of Information

We do not sell, trade, rent, or share your personal information with third parties except as described in this Privacy Policy. The cases where we may disclose your information include:

Service providers: We disclose information to third party vendors, consultants, marketing partners, research firms, and other service providers or business partners who need access to such information to carry out work on our behalf. This includes payment processors, email service providers, advertising networks, data analytics companies, distribution centers and fulfillment services, customer support, web hosting, IT services, auditors and legal advisors. We ensure there are contractual and security safeguards in place to protect your information.
Business transfers: If we are involved in a merger, acquisition, reorganization, bankruptcy, receivership, sale of company assets, or transition of service to another provider, your information may be transferred or sold as part of such a transaction. We will notify you with any choices you may have regarding your information.
Legal proceedings: We may disclose your information if required to do so by law or in response to a subpoena, court order, or government request. We also reserve the right to disclose your information that we believe, in good faith, is appropriate or necessary to take precautions against liability; protect us or others from fraudulent, abusive, or unlawful uses or activity; investigate and defend ourselves against third-party claims or allegations; assist government enforcement agencies; protect the security or integrity of the Services; or protect the rights, property, or personal safety of Careline, our users, or others.
Public databases: We may disclose or publish non-personal information and aggregated data that does not specifically identify you or any individual for other business purposes.
Affiliates: We may share some or all of your information with any parent company, subsidiaries, joint ventures, or other companies controlled or managed by us (“Affiliates”). We will require these Affiliates to honor this Privacy Policy.
Users: As part of your use of certain Services, other users may see some of your personal information. For example, other users will see your username, profile photo, content you have posted, product reviews you have submitted, and forum or discussion board posts. Keep in mind that any content you upload may become publicly available. We cannot control the actions of third parties with whom you choose to share your information.
Advertising partners: We allow advertisers, third party ad networks, and other advertising partners (“Advertising Partners”) to collect certain information such as your IP address, browser type, operating system, referring URLs, information on actions taken on our website, and dates and times of website visits. This information is collected through tracking technologies like cookies or web beacons. Our Advertising Partners use this information to measure and analyze advertising services, and to serve targeted advertising to you on our Services and other websites.

Data Retention

We will retain your personal information for as long as your account is active or as needed to provide you the Services you requested. We may also retain and use your information if necessary to comply with our legal obligations, resolve disputes, prevent abuse, enforce our agreements, or as otherwise required by applicable law.

In some cases we may anonymize your personal information so that it can no longer be associated with you. We reserve the right to use such anonymized data for any legitimate business purpose without further notice to you.

Once your personal information is no longer required, we will securely destroy it or delete it from our systems.

Your Choices and Rights

You have certain choices and rights when it comes to managing your personal information:

Accessing or modifying your account information: You can access and modify information connected to your account by signing into your account settings and profile. Here you can update your email, phone, name, profile details, review purchases, manage shipping addresses, and change your password or payment methods.
Deactivating or deleting your account: If you no longer wish to use our Services, you can request to deactivate or delete your account by emailing us at [email protected]. Please be aware that we may need to retain certain information for record keeping purposes and to complete any transactions that you began prior to requesting account deletion.
Modifying or deleting your information: If you would like to modify or delete personal information you have provided to us, please submit your request to [email protected]. We will respond to reasonable requests in a timely manner. Please note that we may need to retain certain information for record keeping purposes, to complete transactions, or to comply with legal obligations.
Obtaining copies of your information: In accordance with applicable law, you may request copies of your personal information we have collected, as well as information regarding our sharing and security practices by emailing us at [email protected].
Opting out of communications: You can opt out of receiving promotional communications from us by using the unsubscribe link in the emails you receive, adjusting your notification settings in your account, or by contacting us at [email protected] with your request. Even after opting out, you may still receive responses from us regarding questions you asked or transactions you initiated.
Disabling cookies: Most web browsers allow you to disable cookies and web beacons. You can learn more about how to manage cookies and your tracking preferences by reviewing your browser settings. Please note that disabling cookies may affect your experience using the Services.
Targeted advertising opt-out: Most third party advertisers allow you to opt-out of targeted advertising. To learn more about how to opt-out of receiving interest-based advertising, please visit http://optout.aboutads.info and http://optout.networkadvertising.org.
Do Not Track: While we do not process your personal information for interest-based advertising when you have enabled the Do Not Track setting in your browser, our third party service providers may not honor or respond to Do Not Track browser settings or signals.
California Consumer Privacy Act: If you are a California resident, you have the right to request certain information with respect to your personal information pursuant to the California Consumer Privacy Act. To submit a request, please email us at [email protected].

Security of Your Information

We take reasonable administrative, physical, and electronic measures designed to safeguard and protect your information from unauthorized access, disclosure, use, and modification. This includes measures such as:

Encrypting sensitive customer data in transit and at rest.
Restricting access to personal information only to employees and authorized service providers on a need-to-know basis.
Maintaining physical security measures such as access badges and alarm systems at our facilities.
Securing our platforms and applications with firewalls, intrusion detection and prevention systems, and endpoint security tools.
Conducting regular security awareness training for our employees.

However, no method of transmission over the internet or electronic storage is perfectly secure. We cannot guarantee absolute security of your information.

International Data Transfers

We are headquartered in the United States and have service providers in other countries, so your personal information may be transferred outside of your state, province, or country to the United States or other locations where privacy laws may not be as protective as those in your jurisdiction.

We transfer data only to countries that have been deemed to have adequate privacy protections under applicable laws for international data transfers.

Where required, we use EU Standard Contractual Clauses as approved by the European Commission, and other appropriate legal mechanisms to safeguard the transfer and processing of personal information.

Children’s Privacy

Our Services are not directed to children under 16 (or other age as required by local law). We do not knowingly collect personal information from children. If we become aware that a child has provided us information without parental consent, we will take steps to delete the information. If you become aware that a child has provided us information without your consent, please contact us at [email protected].

External Websites

Our Services may contain links to third party websites and services. We are not responsible for the practices of such third party websites or services. Please be aware when you leave our Services to read their privacy policies and terms and conditions.

Changes to Our Privacy Policy

We reserve the right to amend this Privacy Policy at any time in our sole discretion. If we make a material change to the way we collect, use, share, or otherwise process your personal information, we will notify you by sending an email to the primary email address on your account or by posting a notice on our website. Changes will be effective 30 days after notice is provided, unless different timing is specified in the notice. Using our Services after the effective date of the changes constitutes your acceptance of the amended terms. For material changes to our practices, we will obtain your affirmative consent before applying the changes to any previously collected personal information.

Contact Information

If you have any questions, comments, or requests regarding this privacy policy or our privacy practices, please contact us at:

Careline® Skin, Lipstick, Cosmetics, Makeup, Lip Balm

Email: [email protected]

Last updated: February 2023